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Your piece of jewellery is made with care, however due to the delicate nature of the materials - and since it is handmade - sometimes, faults may occur. 

If your piece of jewellery is faulty, we will happily offer an exchange or refund, provided that your return is initiated within 10 days from the date of purchase.  

To initiate a return, please email

✦ You have the option of exchanging your faulty piece for the same piece or a different piece at the same value, or you may request a refund or store credit

✦ Please note that refunds will not be provided for change of mind


If you are not 100% satisfied with your purchase or are looking to exchange your jewellery due to change of mind, we will organise a store credit for the same value of your original purchase.

All exchange requests must be initiated within 10 days from the date of purchase. To initiate an exchange, please email

 Items for exchange must be returned in their original condition, undamaged, unworn and within the Twiggy Collective jewellery pouch they arrived in

✦ We do not accept exchanges on items purchased on sale or with a promo code

✦ Please note that for all exchanges, the customer is liable for any postage and shipping costs associated with the return